FAQ – Frequently Asked Questions

In this section, we answer the most common questions about CHICA del Sur. If your question isn't here, don't hesitate to contact us: we're happy to help!

🛒 How can I purchase from the online store?

It's so easy! Just choose the clothes or accessories you love, add them to your cart, and follow the steps in the checkout process. You can register or place your order as a guest. And in no time... you're wearing your new outfit!

💳 What payment methods do you accept?

We accept credit/debit cards, PayPal, and bank transfers. So you can choose the option that's most convenient for you!

🚚 How long does shipping take and how much does it cost?

Peninsular Spain Free on orders over €49

💸 €4.90 if the order does not reach that amount.

Europe: 4 to 7 business days. The cost depends on the country and can be seen at checkout.

👉 More info here: Shipping and Returns

🔁 Can I return a product?

Yes, of course! You have 30 days from receipt of your order. We only ask that the items be in perfect condition, unworn, and with their original tags.

👉 Here are all the details and the form: Return Form

📞 How do I contact customer service?

You can write to us at:

- Web chat

- Phone/WhatsApp: +34 639 301 777

- Email: hola@chicadelsur.com


Or come see us at our physical store:

📍 Calle San Juan 1, 09003 Burgos, Spain

🧭 Do you have a physical store?

Yes! Our only store is in Burgos, right in the city center: Calle San Juan 1. If you're nearby, stop by and say hello. We'd love to meet you in person!

🤔 Are you a franchise?

We get asked this a lot... and we're excited! Because it means you like what we do. But no, we're not a franchise (for now 😉). We manage everything from our store in Burgos, with great care and passion.

📏 How do I know what size will fit me?

We provide approximate measurements for most of our products, but if you have any questions, please contact us via WhatsApp or email, and we'll be happy to help. Better than a personal shopper 😄

🎁 Can I send an order as a gift?

Of course! We can lovingly prepare your order without any additional charges. Just indicate this in the order notes or write to us after purchase.

🧼 How do I care for my clothes so they last longer?

Each garment comes with a label with washing instructions. But if you have questions about a specific fabric, just ask. And remember: take care of your clothes and they will take care of you 💕