Frequently Asked Questions | CHICA del Sur

Do you have questions about our clothing, how to shop online, or shipping? At CHICA del Sur, we want to help you find pieces that suit you and make shopping easy, whether you visit us at our store in Burgos or place your order from anywhere in Spain or Europe.

We are a casual women's fashion store in Burgos and an online shop with clothing and accessories to help you dress your way. Here you will find answers about our store, online shopping, shipping, returns, and customer service.

Need help? Write to us at hola@chicadelsur.com or contact us via WhatsApp at +34 639 301 777.

About CHICA del Sur

What is CHICA del Sur?

CHICA del Sur is a casual women's fashion store located in the historic center of Burgos, with both a physical store and an online shop. We select clothing and accessories for women looking for comfortable, trendy pieces with personality. We want to help you dress your way with close, sincere advice.

Where can I buy women's clothing in Burgos?

You can visit us at our CHICA del Sur store, located at Calle San Juan, 1, in the historic center of Burgos. You will find casual women's clothing and accessories to create your own outfits. If you are not in Burgos, you can also shop comfortably in our online store.

Do you sell women's clothing online throughout Spain?

Yes. Our online store allows you to buy clothing and accessories from anywhere in Spain where we have shipping service available. Prepare your order from home and receive your items without needing to travel to our physical store in Burgos.

Do you ship orders to other European countries?

Yes. In addition to Spain, we ship to Portugal, France, Germany, Italy, and other European destinations available in our online store. You can check if we ship to your country and see shipping costs during the checkout process.

Women's clothing and accessories

What type of clothing can I find at CHICA del Sur?

In our store, you will find casual women's fashion for everyday wear. We have dresses, shirts, pants, jeans, skirts, sweaters, sweatshirts, jackets, and coats, as well as accessories like handbags and steel jewelry. Our selection changes according to the season and the new arrivals.

Do you have clothing for women in their 40s, 50s, or 60s?

Of course! We dress women of different ages, especially those looking for current, comfortable fashion with personality. We believe there is no age limit to dressing how you like. The important thing is to find pieces that make you feel comfortable and like yourself.

What sets CHICA del Sur apart from a large clothing chain?

We are committed to a selection of original and different pieces, along with close, personalized service. We like to listen to your tastes, help you combine pieces, and sincerely suggest alternatives. We want you to find clothes you truly love and can enjoy season after season.

Can you help me combine pieces and create outfits?

Yes. We can guide you on combining colors, clothing, and accessories and help you create looks for everyday life, work, or a special occasion. If you are shopping online and have questions, you can consult us via WhatsApp before placing your order.

What accessories can I buy?

In addition to women's clothing, we have handbags and steel jewelry in gold and silver tones. They are ideal options to complete your outfits or find a special gift. Check our online store to discover the available models.

How much does CHICA del Sur clothing cost?

The price depends on each item, its features, and the brand. In our online store, you can check the updated price of each item. We strive to offer a good balance between design, quality, and price, with options for different styles and occasions.

CHICA del Sur physical store in Burgos

What is your store address?

You will find us at Calle San Juan, 1, 09003 Burgos, in the city's historic center. We will be delighted to assist you and help you find pieces that suit you.

What are your opening hours?

Check our updated hours before visiting us, especially during holidays and special dates. If you need to confirm that we are open, you can call us or write to us via WhatsApp.

Can I return an online purchase in the store?

Online purchases must be processed following the conditions and procedure indicated in our returns policy. Before going to the store, contact us to confirm how to handle your case.

Can I return a store purchase online?

No. Purchases made in the physical store must be handled directly at the establishment, presenting the original receipt and in accordance with the conditions applicable to that purchase.

Shopping in our online store

How can I shop at chicadelsur.com?

It is very simple: go to chicadelsur.com, discover our pieces, choose the item and size you want, and add it to the cart. Then, follow the checkout steps to enter your shipping details, select the available payment method, and confirm your order.

How can I know if an item is available in my size?

Go to the product page and check the available sizes. If you need guidance on the fit or measurements of a piece, write to us via WhatsApp. We will help you as much as we can so you can choose with more confidence.

What payment methods do you accept?

The available payment methods are shown during the checkout process. Check the options that appear when finalizing your order before confirming payment.

How can I track my order?

When your order has been shipped, you will receive an email with tracking information, provided the carrier offers this service. You will be able to use the data received to check the delivery status.

What do I do if I have a problem with my order?

If you have any issues, contact us at hola@chicadelsur.com or via WhatsApp. To help you faster, please provide your order number and explain what happened.

National and international shipping

Which countries do you ship to?

We ship mainly to Spain and also to various countries in Europe. Available destinations include:

Spain:

  • Peninsular Spain.
  • Balearic Islands.
  • Canary Islands, via Banango.

We currently do not ship directly to Ceuta and Melilla.

Europe: Germany, Austria, Belgium, Czechia, Denmark, Slovakia, Slovenia, Finland, France, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, United Kingdom, Sweden, and Switzerland.

Availability may depend on the destination. Check the shipping options that appear when processing your order.

How much does shipping cost?

Shipping costs depend on the destination and the characteristics of the order. The applicable cost is shown during the checkout process, before confirming and paying. If there is any free shipping promotion in effect, the conditions indicated in it will apply.

How long does it take for my order to arrive?

The estimated delivery times we handle are:

  • Peninsular Spain: 1 to 3 business days.
  • Balearic Islands: 2 to 4 business days.
  • Canary Islands: 6 to 10 business days, via Banango.
  • Portugal: 1 to 3 business days.
  • Rest of Europe: 5 to 8 business days.

These times are estimates and may vary depending on the destination, the carrier, and shipping circumstances. They are counted from the processing and shipment of the order. Business days do not include weekends or holidays.

What do I do if my order is delayed?

Check the confirmation email and the tracking information. If the order does not arrive within the expected time, write to us at hola@chicadelsur.com or via WhatsApp, indicating your order number.

Returns and refunds

How long do I have to return an online purchase?

[REPLACE WITH CURRENT RETURN PERIOD]. Consult our returns policy to know the applicable period and full conditions.

In what condition must I return an item?

Items must meet the conditions indicated in our returns policy. Before sending a return, check the requirements regarding the condition of the item, tags, and packaging.

How do I request a return?

  1. Consult the returns policy and the conditions applicable to your order.
  2. Request the return using the enabled procedure or contact us by email or WhatsApp.
  3. Follow the instructions we provide to complete the process.

Email: hola@chicadelsur.com
Phone and WhatsApp: +34 639 301 777

How much does it cost to return an order?

[REPLACE WITH CURRENT RETURN COST AND APPLICABLE EXCEPTIONS]. Consult the conditions before sending your package.

When will I receive the refund?

Once the return is received and checked, the refund will be processed in accordance with the applicable conditions and current regulations. When applicable, it will be made using the same payment method used for the purchase. The time it takes for the amount to appear may vary depending on the bank or payment provider.

What do I do if I receive a defective item or the wrong item?

Contact us as soon as possible at hola@chicadelsur.com or via WhatsApp. Provide your order number and the problem so we can help you resolve it.

Contact and customer service

How can I contact CHICA del Sur?

If you have questions about an item, need help with a size, or want to check your order, we will be delighted to assist you.

At CHICA del Sur, we want you to enjoy fashion your way, whether you are in Burgos, anywhere in Spain, or one of our European destinations.

Related information: Shipping policy · Returns and refunds policy · Privacy policy · Terms of service

🛒 How can I purchase from the online store?

It's so easy! Just choose the clothes or accessories you love, add them to your cart, and follow the steps in the checkout process. You can register or place your order as a guest. And in no time... you're wearing your new outfit!

💳 What payment methods do you accept?

We accept credit/debit cards, PayPal, and bank transfers. So you can choose the option that's most convenient for you!

🚚 How long does shipping take and how much does it cost?

Peninsular Spain Free on orders over €49

💸 €4.90 if the order does not reach that amount.

Europe: 4 to 7 business days. The cost depends on the country and can be seen at checkout.

👉 More info here: Shipping and Returns

🔁 Can I return a product?

Yes, of course! You have 30 days from receipt of your order. We only ask that the items be in perfect condition, unworn, and with their original tags.

👉 Here are all the details and the form: Return Form

📞 How do I contact customer service?

You can write to us at:

- Web chat

- Phone/WhatsApp: +34 639 301 777

- Email: hola@chicadelsur.com


Or come see us at our physical store:

📍 Calle San Juan 1, 09003 Burgos, Spain

🧭 Do you have a physical store?

Yes! Our only store is in Burgos, right in the city center: Calle San Juan 1. If you're nearby, stop by and say hello. We'd love to meet you in person!

🤔 Are you a franchise?

We get asked this a lot... and we're excited! Because it means you like what we do. But no, we're not a franchise (for now 😉). We manage everything from our store in Burgos, with great care and passion.

📏 How do I know what size will fit me?

We provide approximate measurements for most of our products, but if you have any questions, please contact us via WhatsApp or email, and we'll be happy to help. Better than a personal shopper 😄

🎁 Can I send an order as a gift?

Of course! We can lovingly prepare your order without any additional charges. Just indicate this in the order notes or write to us after purchase.

🧼 How do I care for my clothes so they last longer?

Each garment comes with a label with washing instructions. But if you have questions about a specific fabric, just ask. And remember: take care of your clothes and they will take care of you 💕